Return & Refunds Policy

1. Return Eligibility

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect upon delivery.
• The return request is made within 48 hours of receiving the product.
• The product is in its original packaging and unused.

2. Return Process

To initiate a return, follow these steps:

1. Email us at [email protected] within 48 hours of delivery with the subject line “Return Request”.
2. Provide your order details, reason for the return, and clear photos of the product showing the issue.
3. Our team will review your request and provide further instructions.
4. If approved, a return pickup will be scheduled, or you may be required to return the item to a designated location.

3. Refund Policy

• Once we receive and verify the returned item, we will process the refund.
• Refunds (if applicable) will be issued in cash at the time of pickup or as per the agreed method.
• If the return is not approved, no refund will be provided.

4. Non-Returnable Items

We do not accept returns for:

• Products damaged due to misuse or improper handling.
• Requests made after the 48-hour return window.
• Items without original packaging.

5. Contact Us

For any return or refund inquiries, please email [email protected] with your order details.

By purchasing from Quentin Gear Trends, you agree to this Returns and Refund Policy.